Lindsay Wesley

Program & Project
Manager

With a background in Project, Program, and Product Management for over 15 years I have unique abilities to drive initiatives to completion and in scope. I work with cross-functional teams to solve complex problems and deliver solutions to clients.

 

  • Provide strategic vision and subject matter expertise around project execution while exercising critical decision-making skills for prioritization, scheduling, and leadership guidance.
  • Enhance processes through ongoing audit and improvement strategies.
    • Provide client relationship management, workflow analysis, requirements documentation, user training, issue resolution, and change management.

    Recommendations

    Genuine Expert is the phase that comes to mind when I think about Lindsay.

    I had the pleasure of working with Lindsay for nearly three years at Effective Health Systems. She managed multiple products, projects, and clients during that time.

    Lindsay’s ability to handle this work was unlike any I have seen before and made a dramatic increase in the productivity level of our company as well as the successes of major initiatives such as national rollouts for our most important clients. She dealt with even our toughest clients effortlessly.

    As a team member, Lindsay always worked well with our group, any company would be lucky to have her on their team.

    Randy Sysol

    (Retired) EVP/Chief Information Officer, Effective Health Systems

    I consider myself blessed to have gotten to work with Lindsay at two different organizations, and can say without a doubt that she is one of the brightest and hardest working individuals I’ve ever known.
    Lindsay has the uncanny ability to pick up something and make it her own, without being asked. She quickly adapts to changing roles, and makes it look easy.

    She is an outstanding Product Manager. She takes her time to understand the customer need, prioritize it against other work, and keep communication open. Lindsay is constantly thinking about not just the end result of an item she is working on from an X’s and O’x standpoint, she also puts herself in the customer’s shoes – ensuring that they will be happy with the results. She can communicate effectively at all levels, and does so without a hint of doubt in her delivery. She is never afraid to ask questions, or to provide clarity to a situation when she feels others are struggling. Lindsay is also very good at remaining calm when things get intense, which is a fantastic trait for a Product Manager.

    Dan Wilson

    Chief Operating Officer, Effective Health Systems

    Results focused’ is a phrase that comes to mind when I think of Lindsay. I’ve had the pleasure of working with Lindsay for nearly two years. During this time Lindsay has consistently been a “go to” person in the organization for clarity on processes. She is able to adapt and manage change effortlessly. She leads by example and maintains composure even in chaotic moments. Lindsay always keeps the end goal in mind and help those around her achieve results.

    Alexandra Panrell, CSP, CSM

    Director, Product Ownership, HealtheSystems

    What I can do…

    Manage Workflow & Track Statuses

    *Primarily work in a Kanban workflow method

    Sprint Planning

    Organize & Manage Project Teams

    k

    Write Requirements

    e

    Set Priorities

    w

    Communicate with Team & Management

    Adhoc Analysis of Client Issues, Root Cause Analysis & Communicate to Team and Clients

    w

    Manage Client Relationships

    Research/Correct Data Issues (SQL)

    UI Advisor & Research

    Build KPI Dashboard Reporting

    i

    Create Client Documentation

    release notes & training material such as PDFs, PPT Presentations, Instructional Videos, and Live Virtual Training

    SKILLS

    Product Mgmt. & Project Mgmt.

    Jira, Smartsheet, Azure DevOps, building and maintaining Kanban boards, Zoho Analytics, Forecast, Harvest, Basecamp, DoneDone, Lucidchart

    Design/Development

    Decisions, WordPress, Divi, Github, Adobe Photoshop, FTP utilities, and various hosting platforms including Squarespace, Cloudways, and Bluehost

    Collaboration

    Zoho Desk, O365, SharePoint, MS Teams, Jira, web conferencing

    Research & Analysis

    Microsoft SQL Server Management Studio, SQL

    Exec. Leadership Presentations

    PowerPoint

    Certifications & Education

    PMP / CERTIFIED PROJECT MGMT PROFESSIONAL

    PMI – Project Mgmt. Institute | 2014

    CSM / Certified ScrumMaster

    Scrum Alliance | 2024

    ACP-620 / Managing Jira Projects for Cloud Certification

    Atlassian | 2022

     

    BAS / TECHNOLOGY MGMT
    St. Petersburg College | 2011 Clearwater, FL

    AS / WEB DESIGN
    St. Petersburg College | 2010 Clearwater, FL

    AAS / HOSPITALITY & TOURISM
    Valencia College | 2006 Orlando, FL

    Experience

    Process Automation Specialist

    ClearPrice Networkds | December 2020 – Present
    Workers Compensation Payer & Provider Network

    Design and implement automated processes within Decisions, a leading no-code rules engine. Specializing in Worker’s Compensation, proficient in automating jurisdictional and contractual Durable Medical Equipment (DME) service pricing processing. 

    Demonstrated success in optimizing efficiency and accuracy through innovative automation solutions.

    Proven ability to collaborate effectively across teams to streamline workflows and enhance operational performance.

    Dedicated to delivering scalable automation strategies that align with organizational goals and regulatory requirements.

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    Product Manager Title Image

    Business Analyst/Project Manager/Technical Consultant

    Kaiser Permanente | October 2023 – Present
    Healthcare Provider

    Spearhead critical activities to ensure the successful development and deployment of web applications for Kaiser Permanente regions.

    Enhance and optimize development processes through ongoing audit and improvement initiatives.

    Conduct thorough workflow analysis, testing, and validation of requirements for code deployments, ensuring quality and functionality.

     

    Facilitate Joint Application Development (JAD) sessions to gather stakeholder inputs and document decisions to drive project success.

    Manage expectations and foster relationships with diverse clients across fixed cost/scope projects, ensuring alignment of deliverables and client satisfaction.

    Effectively prioritize and manage timelines for multiple projects within a unified development team framework.

    Senior Project Manager, Innovation & Improvement

    OCHIN | December 2022 – October 2023
    Healthcare IT Non-Profit

    Led team of internal stakeholders to transition company of ~1000 to a new time tracking system. Defined project scope, deliverables, project tasks and resource requirements. Managed timeline, development, QA, training, and communications.

    Directed an IT project team on planning and execution of the expansion of production and recovery data centers. Managed dependencies, resources, cost, and timelines to ensure seamless implementation.

    Worked with team of analysts to implement new third-party vendors and updated existing interfaces within the Epic EHR system.

    Developed and delivered Executive Leadership presentations to propose and gain approval for recommended solutions.

    Provided detailed project status reports to Executive Leadership and sponsor teams, highlighting critical path items, achievements, and barriers to progress.

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    Product Manager Title Image

    Senior Program Manager

    Effective Health Systems | March 2016 – December 2022
    Web-based Medical Claims Application

    Directed a cross-functional team of Developers, QA testers, Business Analysts, and Product Management to advance product and process solutions. Effectively prioritized, assigned, and scheduled Sprint work while maintaining clear communication of statuses with both team members and clients.

    Spearheaded the implementation and ongoing management of Medical Authorization product initiatives, aligning closely with client-specific objectives and overarching company goals.

     

    Collaborated directly with clients to define their objectives and success criteria, translating insights into comprehensive requirements that informed high-quality functional specifications for product enhancements.

    Led effort to expand a client of our Med Auth platform from a single state to nationwide.

    Developed comprehensive client-facing training and demonstration materials, including live presentations, release notes, instructional videos, PDF documents, and PowerPoint presentations.

    Technical Project Manager

    We Are Mammoth | September 2015– March 2016
    Web Development Studio

    Oversaw technical project and account management responsibilities across pre-production, production implementation, and post-production lifecycle phases, fostering and strengthening client relationships.

    Facilitated requirement gathering, cost estimation, timeline creation, statement of work drafting, and client billing review to ensure project alignment with objectives.

    Led a team of front-end and back-end developers from project initiation to launch and provided ongoing support for post-launch maintenance.

    Managed client scope, budgets, and communication throughout all project phases, rigorously testing each deliverable before client testing and go-live stages

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    Release Management Supervisor title image

    Release Management, Supervisor

    HealtheSystems | March  2015 – September 2015
    Web-based Medical Claims Application

    Implemented Kanban boards companywide to help deliver changes bringing higher visibility to business stakeholders.

    Developed and documented a streamlined change delivery process, improving IT efficiency and accelerating delivery times.

    Managed the release management process, including documentation, training, reinforcement, continuous improvement, trend analysis, and reporting (scheduled and ad-hoc).

    Supervised a release management team, effectively communicated software release plans and minimized the impact of changes.

    Provided training and mentorship to the release management team and ensured alignment of release schedules with resource capacity.

    Release Manager

    Healthesystems | July 2012 – March 2015
    Web-based Medical Claims Application

    Orchestrated and monitored monthly software releases, overseeing coordination among IT resources to ensure adherence to plans and tracking changes to release scope, schedule, and resources.

    Managed resource allocation, identified dependencies, and maintained timely updates of estimated and actual work, enabling precise capacity reporting.

    Proactively identified risks and collaborated with IT resources to devise actionable solutions.

    Produced executive-level release reports, offering comprehensive visibility into the status of ongoing projects.

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    QC Release Coordinator Title Image

    QC Release Coordinator

    SCC SoftComputer | December 2007 – July 2012
    Lab Information Software

    Coordinated testing activities and ensured meticulous preparation, completion, and verification of product design history files prior to software release submissions.

    Supported testing process infrastructure by managing communication forums with internal customers and contracted vendors, effectively assigning and overseeing testing tasks.

    Spearheaded projects to design and implement dashboards for companywide reporting of testing deliverables, streamlining status updates and reducing time spent by 30%.

    Acted as the central coordination point for releases.